FAQs
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FAQs Get answers for commonly asked questions.
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Approved Home Care Providers
- What happens on departure?
- Is there a complaint procedure if I am unhappy with the service?
- How is GST treated?
- How do I control spending in Capital Guardians?
- Questioning a service provider’s invoice?
- Claiming and allocations of Government Subsidies
- How do Capital Guardians get paid?
- Collecting Home Care Client Fees?
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Home Care Clients
- Questions about my Home Care Package
- How are prepared meals paid for with a home care package?
- When will my monthly accounts be ready for viewing?
- How are accounts funded?
- Do contactors and one-off contractors need a police check and insurance?
- Reimbursements for Clients
- I don’t have a computer, so how do I see my monthly statements?
- How do I see my monthly statements using a computer?
- How do I report an incident?
- I provide Entertainment/Group Activity service to a facility, who should I invoice? (i.e music performance/painting/yoga/Zumba)
- How do I update my banking details?
- How can I see and download payment remittances?
- Why have I been short paid 2% on an Aged Care client invoice?
- I haven’t received my payments after I’ve sent an invoice to an email address, what should I do?
- What types of invoice formats can I attach?
- Why can I not type my item description? How to add NDIS item code?
- Closing an account
- How do I control the spending in Capital Guardians?
- Challenging an invoice
- Can I pay all expenses through Capital Guardians?
- How do I see monthly statements?
- Ordering Cabcharge Cards
- How to Register?
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Residents Care Facility
- How Does Capital Guardians Work for Residential Care Facilities?
- Instruction Booklets
- How do I reset the Debit Card portal username/password and PIN?
- How do I allocate a debit card transaction which do not appear in the unallocated list?
- How do I delete historical debit card transactions?
- How to add, delete and modify facility logins in the Support office dashboard?
- How do I approve entertainer invoices?
- Printing a statement?
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