Is there a complaint procedure if I am unhappy with the service?


Yes, follow this link, send us an email or call in the first instance, you may be asked to clarify your issues, provide more information, and discuss your expectations. Please provide as much information as you can when you lodge your complaint. This helps us to understand all the issues and determine the most appropriate way to resolve your concern.
Our Complaints Policy is attached, for insight on how we deal with complaints internally.