Collecting Home Care Client Fees?

Capital Guardians allow Care Managers to set up a fortnightly recurring direct debit that covers any means-tested fee or discretionary client care fee determined payable. Once setup this will collect outstanding and future payments owing from the client.

A direct debit is an authority a customer signs with an organisation, approved under banking rules, to take money directly from a nominated account under a set of specified conditions.

Alternatives to direct debit, including the client paying directly into the Capital Guardians trust account; however, Capital Guardians do not monitor these payments or invoice for these payments.

Process:

• By selecting the check edit icon next to an account’s name, direct debits can:
  • have their fortnightly value change
  • have an upfront initial amount taken immediately
  • turn the direct debit off
  • charge an immediate, once off direct debit
• Bank account numbers can only be entered once, cannot be changed without Capital Guardians