When providers do not invoice
November 3rd, 2023
- If service providers (ie care providers, cleaners, nurses, etc) do not invoice promptly, then accounts can appear overstated, with account balances higher than they should be. This would be most obvious when reviewing the budget variance report, where it might be noticed that planned expenditures are missing, where there is the knowledge that those services were performed.
- Experience has shown that Local Government (ie councils), cannot be relied upon for invoicing. When services are sought from these organisations, it is best they are monitored.
- Typically, providers of care like to get paid therefore, invoice promptly, and all have signed Capital Guardians terms requesting invoices, at the latest, 5 days from month end.
- Discipline is by all required parties in process and procedure (what we know as the Quality Management System). One area that is always watched carefully is the timeliness of service providers invoicing accounts.
- Capital Guardians recognises an invoice against the account as soon as it has been submitted online by a service provider. Submitting invoices is “easy” and Capital Guardians can talk to any accounting system and have invoices entered in under a minute, with one thumb on a smartphone by smaller service providers with agreed fixed prices.
Ross McDonald
Ross is the CEO and founder of Capital Guardians. He has an extensive career in financial management and tech solutions development.
Having first created Capital Guardians as a solution for aged care over a decade ago, so his expertise in payments and invoicing for people in protected settings is second to none.
