When will my monthly accounts be ready for viewing?
November 3rd, 2023 
Accounts are in “real-time” and as soon as a supplier issues an invoice, the accounts are ready to view.
The monthly accounts will be complete and ready to view when all the service providers have uploaded their invoices. As a starting point, by policy, service providers need to have their invoices submitted within 7 calendar days of a calendar month end. This will cover services performed in that prior calendar month.
Where this timeline is not met, it will become a performance development item for the supplier overseen by the home care provider. This is part of their service delivery contract. Timely invoicing allows for quick identification of issues and helps everyone, including the supplier to be on top of their game.
All service providers, big and small, are provided with very simple efficient tools within capital guardians to get invoices submitted, with or without accounting system support.
