How do I make a complaint?

November 3rd, 2023

Ideally send us an email, call us or complete this form in the first instance, you may be asked to clarify your issues, provide more information and discuss your expectations. Please provide as much information as you can when you lodge your complaint. This helps us to understand all the issues and determine the most appropriate way to resolve your concern.

At any time you may complain directly to the NDIS Quality and Safeguards Commission (NDIS Commission) by phoning 1800 035 544 (free call from landlines). Interpreters can be arranged. Web: https://www.ndiscommission.gov.au/about/complaints.

Ross McDonald

Ross is the CEO and founder of Capital Guardians. He has an extensive career in financial management and tech solutions development. Having first created Capital Guardians as a solution for aged care over a decade ago, so his expertise in payments and invoicing for people in protected settings is second to none.