What should I do if I want to dispute Cab Charge Trip?

Please fill out this form dispute a Cabcharge Invoice.

Cabcharge Trip disputes must be initiated within 30 days of the trip. After this period, disputes cannot be raised.

The delete invoice function on Capital Guardians cannot be used, as Cabcharge run the account on their own software and it must be reversed with a credit through their dispute process to effectively delete an invoice.

Without the formal dispute process being followed, all trips will still be paid by the account as agreed with the indemnify for procuring the Cabcharge Service within Capital Guardians.

Once the form is submitted, the Capital Guardians team will directly dispute the trip with Cabcharge. Cabcharge will investigate and notify us of the case resolution.

Please note that we cannot guarantee refunds for all disputed trip queries. If Cabcharge resolves the query and issues a credit or refund, Capital Guardians will credit the resident’s account accordingly.