Closing an account?
November 3rd, 2023 
Login into the Capital Guardians website. Click on “Contact” in the main menu. In the “Associated Account” field, search and select the resident. In the Subject field type in reason – “ACCOUNT CLOSURE”. In the Description field type in either “PASSED AWAY & DATE” or “MOVED OUT & DATE” and click on Submit.
In the background, the system will notify all service providers to issue outstanding invoices and the remaining money will be credited back into the resident’s bank account. This will typically happen within seven working days.
