How do I reset the Debit Card portal username/password and PIN?

November 3rd, 2023

This done via the debit card portal listed on the back of your debit card.

Select the underlined “Forgot Your Password?” or “Forgot User ID? Follow the instructions and security questions to reset the user id and password.

To change the debit card PIN select:

the “Additional Services” menu option
“Change PIN” – the current PIN is required

If the PIN has been forgotten or misplaced, contact Debit Card customer service via telephone on 1800 914 332.

Ross McDonald

Ross is the CEO and founder of Capital Guardians. He has an extensive career in financial management and tech solutions development. Having first created Capital Guardians as a solution for aged care over a decade ago, so his expertise in payments and invoicing for people in protected settings is second to none.