Reimbursements for Clients
November 3rd, 2023 
Home care recipients, who spend their own money, can request a reimbursement.
Firstly, Capital Guardians need to set up the individual to claim reimbursements, clients need to provide their bank account details (BSB and Account) for deposits.
To request a reimbursement account, follow this link : Reimbursement Account Request Form
After you have received a confirmation email, you can claim a reimbursement by:
- Logging into the Capital Guardians site using email address and password.
- In the menu on the left-hand side, select, “Invoice.”
- Enter the dollar amount claimed; description; date and attach the receipt (receipt mandatory).
- Click on “Send”.
If claiming the reimbursement on a smart-phone, use the camera to take a photo of the receipt to allow Care Manager approval.
We will complete this request within 2 business days and we will inform you via email of when this reimbursement account is created.
For care recipients who don’t have computers, reimbursements need to be organised with the care manager. A process for providing paper-based requests and receipts will be setup.
Daily limits apply, contact your Care Manager for larger purchases or if you receive an error message.
