Challenging an invoice
November 3rd, 2023 
- If an account holder has a query in relation to a service providers charge, then they should liaise directly with the service provider with regard to the charge. Service providers contact details are contained on the “Providers” menu on login. Mistakes happen, and these will be fixed immediately by the service provider by crediting the account.
- Should there be any issues communicating with a service provider or obtaining an immediate credit, contact us by phone or email.
- Capital Guardians does not check the validity of services or products on service providers’ invoices as this is the responsibility of the account holder or representative.
- Contractually, all service providers must keep a “proof of delivery of goods or services” record and present it on request. If there is a disagreement regarding a charge and the proof of delivery cannot be presented, then Capital Guardians will reverse the charge. This process is very similar to how credit card company “chargebacks” work.
