How Does Capital Guardians Work for Residential Care Facilities?
November 3rd, 2023 
When residents or their representatives register at Capital Guardians a trust account is established and a direct debit is taken (or deposited by a public trustee).
Vendors invoice directly from their own invoicing system or the Capital Guardians online system or mobile app and get paid weekly.
Vendors include any organisation that supports an individual in residential aged care, such as:
- Hairdressers
- Pharmacies
- Newsagents
- Taxis (via a personalised taxi card)
- Supermarket deliveries (such Coles, Woolworths)
- Mobile: dentists, physios, podiatrists, nursing, escorts, x-rays, clothing purchases, and so on
If the account balance falls below a specified minimum, notifications are sent and a further deposit is initiated, increasing the account balance for future payments.
Capital Guardians acts just like a secure bank account that can only be spent on a limited number of products or services.
The service is managed and maintained online, but if required the services can be made accessible without using a computer at all. Account holders can receive statements from their residential facility or in the mail.
Download the Capital Guardians Residential Facilities Fact Sheet.
Download the Capital Guardians Residential Facilities Brochure.
The Benefits of Using Capital Guardians
- Easy access to products and services
- Eliminates administration
- Access to audit trail of expenditure authorisations
- Environmentally sustainable (reduce paperwork)
- Transparency of all expenses
- Ability to set expenditure limits by supplier
- Automatic ‘top up’ of trust balances when they are low
- No requirements for trust account management time or software
- No requirements to hold trust cash monies within aged care facilities
- No significant cash holding for residents
- Ease of use by residents, power of attorneys and more
Register online or by completing the following form:
Customer Registration Form (Australia)
Customer Registration Form (New Zealand)
Watch the Video
Click the video below to see the Capital Guardians platform in action.
