Security of invoicing?
November 3rd, 2023 
There is significant protection around invoices on to accounts as follows:
- Service Provider Trust. Whereby care recipients do have a say in their care providers, the home care provider has a legal obligation to ensure the providers: comply with the expected standards; offer value for money; are of good character (including recent police checks for anybody visiting a home); and have the capability to provide the full service deemed necessary by the Home Care Provider. Subsequently, the Home Care Provider will have the first and final say in service providers.
- As such, any service providers whose integrity may be questioned, will not last (that is if they get an opportunity to service an account in the first place). There is a lot at stake for someone doing the wrong thing.
- “Transparency.” Capital Guardians is about transparency, as soon as an invoice has been submitted, then it is visible to all parties, including the care recipient and their representatives. The Capital Guardians system allows any variance to the budget to be investigated, online immediately by “drilling down” into the expense, right down to the detailed “pdf” (an electronic version of the invoice, that can be printed), online.
- Proof of service or goods delivery. As a requirement, all service providers must be able to keep a record that proves that the goods or service was delivered. As contracted and agreed with the supplier, if there is ever a dispute over an invoice, then they need to provide this evidence or risk the payment not being made or reversed. As a requirement of the Capital Guardians supplier payment agreement, the Capital Guardians audit also randomly sample service provider’s compliance with keeping such evidence.
- Finally, Home Care Provider “review” and authorisation of invoices. As part of the monthly process, home care providers approved all submitted invoices for payment. Their approval will only come after they review the budgeted amounts, their care plan, and general knowledge of the services provided.
More information is available on Security at www.capitalguardians.com
