Why have I been short paid 2% on an Aged Care client invoice?

November 3rd, 2023

A 2% merchant fee is applicable for aged care residential and homecare providers, exempting NDIS invoices. This fee covers our service for prompt invoice payments (the government pays homecare operators the following month in arrears), eliminating administrative burdens and reducing management fees for home care packages.Direct benefits for providers invoicing , includes:

Weekly payment of approved invoices every Friday, no Debtors, (average 6 weeks prior to money collected from homecare Government claims)
Paperless and easy to use, you don’t have to mail, postage
Promote your organisation since our website is like an online service finder for thousands of NDIS and aged care clients
Mandatory safeguarding “badges” can be displayed, ie police check status, insurance, qualifications and immunisation status
All transactions and payment history can be accessed online

For further discussions regarding the merchant fee, please contact the client’s care manager for homecare clients or the client’s representative for residential clients.

Ross McDonald

Ross is the CEO and founder of Capital Guardians. He has an extensive career in financial management and tech solutions development. Having first created Capital Guardians as a solution for aged care over a decade ago, so his expertise in payments and invoicing for people in protected settings is second to none.