Home Care

With the increasing funding behind NDIS and Aged Care, demand for carers is at an all-time high.  As a result carers are often in the position to choose their own clientele, opting to be selective regarding the customers they service. Individuals backed by government funding in desperate need of services can often find themselves with …

5 Tips For Attracting And Keeping Quality Carers Read More »

We’re talking about personal care. For many people with a home care package or access to NDIS, personal care is a daily ritual that requires some extra help. Even if you don’t need personal care assistance – you want to choose who comes into your home as a support worker in any role. Having a …

It’s Your Right To Choose Who Sees You Naked Read More »

Congratulations on self-managing your care! By now you will have found that choosing the right carer is one of the key ingredients to living the life you want to live. Like many people receiving care, however, you may be at a crossroads; “should I look online for my perfect carer?” or “should I rely on …

Find the right carer online Read More »

Australia is leading the world in giving care recipients choice and control over the types of services they need and the care providers they seek to help them achieve their goals Although the Government provides the funds and has formally handed over decision making to the recipients of care services, one thing they cannot do …

Finding Great Carers Read More »

NDIS Provider Payments – Single Click Approvals When it comes to NDIS provider payments (and care payments in general) we’re constantly striving to increase payment governance while continuing our mission to simply, if not totally eliminate administration burdens from all involved in care. NDIS payment problems and delays can arise for many reasons – non-approval …

NDIS Provider Payments – Single Click Approvals Read More »

The new generation of apps in home care built to solve a single problem is turning the traditional software industry on its head, which is good news for Australia’s aged care providers looking for effective, affordable and accessible solutions, writes Ross McDonald. While many Australian aged care organisations are scrambling, without success, to find the …

Apps will bring affordability to home care governance, systems Read More »

The continued rollout of consumer-directed approaches in aged and disability services should strengthen rather than diminish the importance of case managers. There is a major redefining of the case manager role as Australia’s approach to home care in the aged and disability service sectors shifts to customer choice and control, with individualised funding to address …

Big Opportunity for Case Management: Aged care and NDIS approaches Read More »

10 Point Checklist for CDC (consumer directed care) success for home care providers and case managers: 1. Medicare claims accountability, transparent and sitting with correct organisational role All home care operators have a Medicare subsidy claim process in place, however, a significant number do not have Medicare funds coming in at the start of the …

10 Point Checklist for CDC Success Read More »

Home care package funding recipients (consumers) were set free on the 27th February 2017 to choose their own approved provider (Provider).  Twelve months on quite a lot has happened following the introduction of consumer directed care home care packages, although not a full-blown revolution, more of a ‘movement’, there are strong indicators of what will …

CDC Home Care Packages: What do we know 12 months on? Read More »

  Home-care package self-management: The Home-Care Packages Program (HCPP) and Commonwealth Home Support Program (CHSP) primary purposes  are to allow elderly Australians supported by Federal Government funds to stay safely in their own homes for longer. CHCP is composed of targeted services to individuals from organisations funded by the Government. Whereas, HCPP was mostly comprised …

Pushing The Limits of Self-Management Read More »

The ATO has finalised their position regarding GST and homecare packages after a couple of years of consultations. Except from cancelling some private rulings and now clarifying some grey areas, inconsistently managed by different operations, there is not much change from what is already the main practice: The invoices of an Approved Provider are generally …

ATO Finalises home care ruling Read More »

Inside a RSL Branch’s informal home care operations   The government is splashing billions of dollars on care to ageing and disabled Australians in their homes. This expenditure is, however, dwarfed, by unpaid contributions from carers and volunteers, like our hard working Returned Solders League (RSL) branch offices. Ever wondered what happens to the money …

Inside an RSL branch’s informal home care operations Read More »

In the wake of Covid-19, many retailers are encouraging consumers to use contactless payments rather than physical cash. Even prior to Covid-19, cash was on the way out in aged care and the health industry, due to the: direct costs of managing cash, in bank costs and administration indirect costs of staff time in managing …

The death of cash payments in aged care facilities Read More »

Recent survey to Approved Providers of home care package services are showing the administration costs are falling as a percentage of the home care package income. The results are strongly reflecting new home care operators coming in with significant lower management fees, and in some cases no fees. The survey run by Capital Guardians had …

Home care management fees falling Read More »